Frequently Asked Questions

Answers about orders, shipping, returns, and support.

Where do you ship?

Within the United States only.

How much is shipping?

Standard U.S. shipping is free on every order.

When will my order arrive?

Handling takes 1–2 business days and transit takes 3–5 business days. Total estimated delivery is 4–7 business days.

How can I track my order?

Use the tracking link in your shipping email or the Order Status page.

Can I change my address?

Contact us immediately. We can update it only before shipment.

What is the return policy?

Eligible new, unused, or lightly used products may be returned by mail within 90 days.

Who pays return shipping?

The customer pays for non-defective returns. Namrode covers appropriate return costs for defective, damaged, or incorrect items.

Do you accept exchanges?

Yes, for eligible products within 90 days.

When is my refund processed?

Approved refunds are processed within 7 business days after inspection.

How do I contact you?

Email Contact@Namrode.com or call +1 505 528 5177, Monday–Friday, 9:00 AM–6:00 PM Arizona time.